All Sales Are Final
Due to the collectible nature, condition sensitivity, tampering risk, and limited availability of our merchandise, all Losttloot purchases are final sale unless otherwise stated.
Losttloot does not accept returns or exchanges because of a customer’s change of mind. Customers should carefully review all product photographs, descriptions, prices, conditions, and details before completing a purchase.
Customer Support
Customers who experience a problem with an order should contact Losttloot at losttloot@gmail.com. Losttloot normally responds within approximately 24 hours.
Items That Arrive Damaged
Customers are strongly encouraged to record the unopened shipping package before opening it. Clear photographs, video evidence, shipping labels, packaging materials, and carrier documentation may be requested.
Damage must be reported to Losttloot within 48 hours of confirmed delivery. Customers should keep the shipping box, packaging materials, label, and damaged merchandise while the claim is reviewed.
After satisfactory evidence is submitted and the damage is verified, Losttloot will generally provide store credit equal to the amount paid for the affected item, unless a different resolution is required by the applicable payment provider, carrier insurance policy, or law.
Reserved Item Cancellations
Reserved incoming items follow the separate Incoming Inventory Reservation Policy.
If a customer cancels after the reservation has been confirmed but before the item has shipped, the product price will be refunded and the $20 reservation fee is nonrefundable.